Refund and cancellation policy

1. Cancelling a monthly or yearly plan

Sign in at app.zirotv.com and cancel the plan in your account. You can do this at any time, and you do not need to give a reason.

• Your plan does not renew, and we do not charge you again.
• It keeps working on your screens until the end of the period you have paid for.
• Cancelling does not refund the current period by itself. To get money back, see section 2 and section 3.

Bought the plan in the iPhone app? Cancel it with Apple (section 6).

2. Your right of withdrawal

You have 14 days to withdraw from a purchase. If you ask for immediate access at checkout (which you have to, to start watching straight away), you give that right up for the part already delivered, and we confirm that in your purchase email. That is why the 7-day trial exists: try everything first, pay after.

The right is the law’s, for consumers, and needs no reason. It is only given up if you asked for immediate access and confirmed that you understood this.

Our checkout on app.zirotv.com asks for both. Before you can pay, you tick that you agree to the terms of service, and that you want your plan to start straight away and understand that you then give up your right of withdrawal for the part already delivered. Your plan starts as soon as the payment is confirmed.

If the payment is confirmed but your plan does not start, nothing has been delivered, and if you withdraw, we refund everything you paid for it. Besides withdrawing, you also have the refunds in section 3, and your rights when ZiroTV does not work as we promise.

3. Other payments we refund

Whenever it happens, we also refund:

• A payment taken twice for the same plan
• A payment for a plan that did not unlock your screens, when we cannot fix that
• A payment for the wrong amount (we refund the difference)
• A renewal charged after you had cancelled

4. What we cannot refund

• Problems with your IPTV provider, your playlist, or the channels and streams in it. We do not sell them, so your provider is the one to ask.
• A renewal of a monthly or yearly plan, unless it is one of the cases in section 3 or the law requires a refund. Cancel before the renewal date to avoid the next charge.
• The rest of a period after you cancel. Your plan keeps working until the period ends instead.

5. Lifetime plans

A lifetime plan starts straight away like the other plans, so the right of withdrawal works the same way (section 2). After that, we refund it only in the cases in section 3. Lifetime means for as long as ZiroTV is offered, and if it is ever discontinued there is no repayment: instead we publish one last build with everything unlocked, free, for everyone. Our terms for lifetime plans have the details.

6. Purchases through Apple

Apple takes the payments made in the ZiroTV app on iPhone, so Apple also handles their refunds. Ask for one at reportaproblem.apple.com. We cannot refund an App Store purchase ourselves.

To cancel an App Store subscription, open Settings on your iPhone, tap your name, then Subscriptions. Cancelling on app.zirotv.com does not stop it.

7. How to ask for a refund

Email support@zirotv.com from the address on your ZiroTV account. Tell us the plan, the payment date, and whether you are withdrawing or asking for another reason.

While your right of withdrawal still applies (section 2), you can also withdraw with the model form in section 11. You do not have to use it: any clear message is enough. We confirm that we received it.

8. How refunds are paid

We refund through Mollie to the payment method you used, within 14 days of your withdrawal or of our confirming the refund. The refund costs you nothing.

A refunded plan ends when we make the refund. How soon the money shows in your account after that depends on your bank or card provider.

9. Chargebacks

If a payment looks wrong, please email us before you ask your bank or card provider to reverse it. Most payment questions are solved with one email, and a chargeback can take weeks.

10. We sell software only

ZiroTV is a media player. What you pay for is the app and your account, never channels, playlists or streams. We do not sell those, so we cannot refund, replace or repair them. Your provider is responsible for what it supplies.

11. Model withdrawal form

Fill in and send this form only if you want to withdraw from your purchase, within your right of withdrawal (section 2). You can copy the text into an email to support@zirotv.com.