Terms of service

1. Who we are

These terms are an agreement between you and BITVIRE, a sole proprietorship (eenmanszaak) registered with the Netherlands Chamber of Commerce (KvK) under number 97211699, trading as ZiroTV (“we”, “us”).

You can reach us at support@zirotv.com for help and at info@bitvire.com for legal notices.

These terms apply to the ZiroTV app, to the account portal at app.zirotv.com and to every plan you buy from us. By using ZiroTV, you accept them.

2. What ZiroTV is

ZiroTV is a media player. It plays the playlists you add: an Xtream Codes login or an M3U link from a provider of your choice.

• ZiroTV includes no channels, films, series, playlists or links, and we do not sell, host or supply any.
• We have no connection with any content provider, and we do not recommend one.
• You are responsible for making sure you have the right to watch what you add. The app connects to your provider directly, and we do not check, monitor or store the streams you play.

What you pay us for is the software and your account, nothing else.

3. Your account and screens

You can use the free trial without an account. To buy a plan, you create an account on app.zirotv.com with your email address and a password.

• A plan covers two screens, TVs or phones, signed in to your account at the same time.
• You add a TV by signing in on it, or by entering the code and pairing key it shows in your account on app.zirotv.com. You add a phone by signing in on it.
• Signing out on a device, or removing it from your account on app.zirotv.com, frees its place for another one. A removed device goes back to its own free trial if it has days left, and you can link it again later with the code and pairing key it shows then.
• If you need more screens, contact us.

Your account is for you and the people you live with. You may not sell, rent or share it outside your household. Keep your password to yourself: you are responsible for what happens in your account, unless it happens because we failed to protect it.

4. Free trial

Each device gets a free trial of 7 days, starting the first time ZiroTV opens on it. The trial includes every feature and needs no account and no payment details.

When the trial ends, the app asks you to sign in with an account that has a plan. Nothing is charged automatically. There is one trial per device, and we may refuse or end trials that are used to get around that.

5. Plans, prices and payment

Every plan includes every feature and covers two screens. The plans differ only in how you pay:

• Monthly: €4.99 a month, renewed every month until you cancel
• Yearly: €9.99 a year, renewed every year until you cancel
• Lifetime: €24.99 once, never renewed (see section 10)

Prices are in euros and include VAT. You pay the price shown when you order. You pay on app.zirotv.com through our payment provider, Mollie B.V., whose checkout shows which payment methods you can use. We never see your full card or bank details.

Monthly and yearly plans renew automatically at the end of each period, and Mollie charges the same payment method each time, until you cancel. If a renewal payment fails, your plan keeps working for three days. After that, ZiroTV stops working on your screens until a payment goes through.

We may change our prices for new orders. A running plan keeps renewing at the price you signed up for. If we ever need to change that price, we email you at least 30 days before it applies, and you can cancel before then.

Your payments are listed in your account on app.zirotv.com. If you need an invoice that shows the VAT, email support@zirotv.com.

6. Purchases through Apple

When you buy a plan inside the ZiroTV app on an iPhone, you buy it through Apple’s App Store. Apple takes the payment, and Apple’s terms apply to that purchase as well as these terms. The plan unlocks the same screens and features as a plan bought on app.zirotv.com.

• Apple renews an App Store subscription until you cancel it in your iPhone settings: open Settings, tap your name, then Subscriptions.
• Cancelling on app.zirotv.com, or deleting your ZiroTV account, does not stop an App Store subscription.
• Apple handles refunds for App Store purchases, at reportaproblem.apple.com. We cannot refund them ourselves.

7. Access after payment

ZiroTV is delivered digitally. Your plan starts as soon as the payment is confirmed, and the screens on your account unlock straight away, or the next time they connect.

The app checks your plan with our server. Without a connection, it keeps working for up to 72 hours; after that, it needs to connect again.

8. Cancelling

You can cancel a monthly or yearly plan at any time in your account on app.zirotv.com. You do not need to give a reason.

• Your plan does not renew after that, and we do not charge you again.
• You keep access until the end of the period you have paid for.
• A lifetime plan has nothing to cancel: it is paid once and never renews.
• App Store subscriptions are cancelled with Apple (section 6).

Cancelling does not delete your account. You can delete it yourself in your account on app.zirotv.com, or ask us to; what that removes is in our privacy policy.

9. Right of withdrawal

You have 14 days to withdraw from a purchase. If you ask for immediate access at checkout (which you have to, to start watching straight away), you give that right up for the part already delivered, and we confirm that in your purchase email. That is why the 7-day trial exists: try everything first, pay after.

The right is the law’s, for consumers, and needs no reason. It is only given up if you asked for immediate access and confirmed that you understood this.

Before you can pay on app.zirotv.com, you agree to these terms and you ask for your plan to start straight away, confirming that you then give up your right of withdrawal for the part already delivered. Your plan starts as soon as the payment is confirmed (section 7).

You withdraw by email to support@zirotv.com, or with the model withdrawal form. If you withdraw before your plan has started, we refund everything you paid for it within 14 days, to the payment method you used.

The details, and the model form, are in our refund and cancellation policy.

10. Lifetime plans

Lifetime means for as long as ZiroTV is offered: there is no end date and no recurring payment. It is not a refundable deposit: if ZiroTV is ever discontinued there is no repayment. What we promise instead is this: should that day come, we publish one last build with everything unlocked, free, for everyone. Your playlists are your own, so the app you paid for keeps playing them.

A lifetime plan covers the same screens and features as the other plans, including new versions of the app. It belongs to the account that bought it and cannot be moved to another account.

11. Acceptable use

These are not allowed:

• Using ZiroTV to watch or share streams you have no right to
• Copying, changing, decompiling or reverse engineering the app, except where the law allows it
• Selling, renting or redistributing ZiroTV, or access to an account
• Bundling ZiroTV with content, playlists or links, or selling devices with ZiroTV and sources already set up on them
• Using the ZiroTV name or logo to sell or promote IPTV services or any other content
• Getting around the trial, the screen limit or the plan check, or interfering with our servers

What happens when these rules are broken is in section 15.

12. Your playlists and data

The playlists you add stay yours, and you must have the right to use every one of them. When you are signed in with cloud sync on, we store your playlists so they reach your other screens, with their logins and links encrypted.

How we handle personal data is in our privacy policy.

13. Updates and availability

We keep improving ZiroTV. If you installed the app file from our website, the app updates itself. If you installed it from an app store, the store updates it. Some updates are needed to keep using the app, for example for security.

• We cannot promise that a particular provider, playlist, channel or stream works in ZiroTV, or keeps working.
• We aim to keep our servers available at all times, but we may need short breaks for maintenance, and faults can happen. The app keeps working offline for a while (section 7).
• We may change or remove features.

14. Liability

If ZiroTV does not work as we promise, tell us and we will put it right. You keep every right the law gives you when a product does not conform.

• Our total liability to you is limited to what you paid us in the 12 months before the event that caused the damage.
• That limit does not apply to damage caused by our intent or gross negligence, or where the law does not allow a limit. Your mandatory rights as a consumer are not affected.
• We are not liable for the content, availability or quality of your provider’s streams, or for outages at your provider or your internet connection.

15. Suspension and termination

We may suspend or close your account if you seriously or repeatedly break the rules in section 11, or if the law requires it. Where we can, we warn you first and give you time to stop.

If we close your account because you broke these terms, we do not refund the rest of your plan, unless the law requires it.

You can stop using ZiroTV at any time, and delete your account yourself on app.zirotv.com or by emailing support@zirotv.com. Deleting it ends your plan straight away, including paid time that is left, and nothing more is charged. An App Store subscription keeps renewing until you cancel it with Apple (section 6).

16. Complaints

Not happy with something? Email support@zirotv.com with your account email address and a description of the problem.

We confirm that we received your complaint and send a full answer within 14 days. If we need longer, we tell you within those 14 days when you can expect it.

If we cannot solve it together, you can take the dispute to the competent court in the Netherlands or, as a consumer, to the court where you live if the law gives you that choice.

17. Governing law

Dutch law applies to these terms and to every purchase. If you are a consumer living in another country, you keep the protection of the mandatory rules of the country where you live.

18. Changes to these terms

We may update these terms, for example when the app or the law changes. The date at the top of this page shows when they last changed. If a change affects you, we email you at least 30 days before it applies, and you can cancel your plan before then if you do not agree.

19. Contact

Questions about these terms go to info@bitvire.com. For help with the app, your account or a payment, email support@zirotv.com. Our full company details are on the contact page.